FAQs about forgetting your password
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How do I reset my password?
- Go to myPRES login page.
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Click on the "Forgot your password" link.
- Enter your registered User ID.
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Follow the instructions to verify your identity, which involve
receiving a verification code via email or mobile text
message.
- Create a new password.
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What if I don't have a current email address or mobile number on file?
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Where do I find the "Forgot your password" option?
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The "Forgot your password" option is located near the login fields
on the login page.
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How often can I attempt a password reset?
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If you exceed this reset attempt limit, you may need to wait a
specific period before trying again or you will need to contact the
Customer Service team for assistance.
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What should I do if I don't receive a verification email?
- Check your spam folder.
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Ensure you entered the correct User ID.
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Ensure you entered the verification code correctly.
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Try requesting a new verification email.
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What should I do if I don't receive a verification text message?
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Ensure you entered the correct User ID.
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Ensure you entered the verification code correctly.
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Try requesting a new verification text message.
Important points to remember:
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Strong Passwords:
Use a unique, complex password for your myPRES account.
