Testing Your Video & Microphone

Tap play and say a few words to test your device.

Say a few words to check your microphone.

Tip: Make sure your phone is not muted and your volume is up.

Your camera and microphone are working!

Test Your Internet Connection

Note: for phones with limited data, we recommend that you use a Wi-Fi network.

"phs.org" would like to access your camera and microphone.

Click "Allow" to give your browser access to your camera and microphone.

If you click 'Cancel,' your provider won't be able to see or hear you during your appointment.

"phs.org" would like to access your camera and microphone.

Click "Allow" to give your browser access to your camera and microphone.

If you click 'Never for this Website' or 'Don't Allow,' your provider won't be able to see or hear you during your appointment.

"phs.org" would like to access your camera and microphone.

Click "Allow" to give your browser access to your camera and microphone.

If you click 'Never for this Website' or 'Block,' your provider won't be able to see or hear you during your appointment.

Hmm. Something isn't working right.

Your browser does not have access to your camera or microphone. We won't be able to see or hear you during your appointment.

Go to settings to grant access to your camera and microphone.

Refresh

Scroll down for help with your camera and microphone.

Hmm. Something isn't working right.

Your browser does not have access to your camera or microphone. We won't be able to see or hear you during your appointment.

To fix this, check your browser preferences.

Refresh

To fix your camera and microphone settings, open the Settings app on your phone and tap 'Safari.'

Scroll down to your 'Settings for Websites' section (near the bottom of the page) and tap 'Camera.'

Settings for Websites option in iphone settings

Tap 'Ask,' and make sure there's a checkmark next to it. Then tap the blue 'Safari' button in the top left corner.

Turning on Camera and Microphone access in iPhone settings

Repeat the last step for 'Microphone' access and scroll back to the top of this page. Tap 'Refresh' to try the test again.

To fix your camera and microphone settings, open the Settings app on your phone and tap 'Apps and Notifications.'

Apps and Notifications option in Android settings

Tap 'Chrome' (or Firefox, if that is your default browser). If you don't see your browser, tap 'See All Apps' and scroll down until you see it.

Note: If you have a Samsung phone, your default browser may be called "Internet." All other devices will most likely have Chrome or Firefox set as the default.

Tap 'Permissions,' then tap 'Camera.'

Browser Permissions option in Android settings information

Browser Permissions option in Android settings menu

Tap 'Allow' and make sure there is a blue dot next to it. Then tap the grey arrow in the top left corner of your screen.

Camera Permissions option in Android browser settings

Microphone Permissions option in Android browser settings

Repeat the last step for 'Microphone' access and scroll back to the top of this page. Tap 'Refresh' to try the test again.